Delivery

  • Delivery Arrangements
    • Our carrier delivers between 7.30am and 10pm, and in some cases a signature may be required.

      If you are not around, the carrier will try your neighbours, or (if a signature is not required) will try to find a safe, dry place to leave your parcel.

      Alternatively they'll leave a calling card with the details on how to re-arrange delivery. Or depending on the courier a re-delivery attempt may be made without contact.

      Please note deliveries outside of the UK can take anything up to 10 working days and sometimes longer. Check with your local postal service to check if any attempt has been made at delivery as you may have been out when they called.
  • Standard delivery
    • Standard delivery is a home delivery which is usually made within 5 working days of your order being placed. 

      UK standard delivery is £3.99 if your order is less than £60, or FREE if your order is over £60.

      We cannot deliver to PO boxes and if you require delivery to the Channel Islands you will need to select International delivery.

      Please note, these charges may vary from time to time with promotional activity.
  • Next Day delivery
    • Next Day Delivery is available from £4.99 and we will deliver your order the following day to UK mainland addresses if your order has been placed before 9pm for next day delivery and premium next day delivery.
      Simply choose one of our next day delivery options at the checkout to receive your order the next day.

      Next day (delivered by Hermes) £4.99.

      Premium next day (delivered by DPD) £5.99.

      Our Carrier will send you a text message on the day of delivery with an accurate delivery window.

      Unfortunately, next day delivery is not available to certain post codes: BT, GY, IM, IV, JE, KA28, KW11-17, HS, PH32-35, ZE.

      For orders placed on Saturday for delivery on Sunday: AB, BT, CA1-3, CA5, CA20-26, CA28, CF14, CF30-98, DD, DG1-4, DG6-13, DH1, DH3, DH4, DH8, EH, FK, G, HS, IM, IP, IV, JE, KA, KW1-3, KW5, KW17, KY, LA, LL, ML, PH, PL, PO, SA, ZE.

      Please note, these charges may vary from time to time with promotional activity.
  • Premium Next Day
    • Premium Next day delivery with DPD is £5.99 and we will deliver your order the following day to UK mainland addresses providing that the order is placed before 9pm.

      Simply select Premium Next Day delivery at the checkout to receive Next Day Delivery.

      Unfortunately Premium next day delivery is not available to certain post codes: BT, GY, IM, IV, JE, KA28, KW11-17, HS, PH32-35, ZE.

      For orders placed on Saturday for delivery on Sunday: AB, BT, CA1-3, CA5, CA20-26, CA28, CF14, CF30-98, DD, DG1-4, DG6-13, DH1, DH3, DH4, DH8, EH, FK, G, HS, IM, IP, IV, JE, KA, KW1-3, KW5, KW17, KY, LA, LL, ML, PH, PL, PO, SA, ZE.

      Please note, these charges may vary from time to time with promotional activity.
  • Next Day Evening
    • Next Day Evening delivery is £5.99 and we will deliver your order the following day to UK mainland addresses providing that the order is placed before 6pm and 10pm

      Simply select Next Day Evening delivery at the checkout to receive Next Day Delivery.

      Unfortunately Premium next day delivery is not available to certain post codes: BT, GY, IM, IV, JE, KA28, KW11-17, HS, PH32-35, ZE.


      Please note, these charges may vary from time to time with promotional activity.
  • Saturday delivery
    • Saturday delivery is £5.99 and is a nominated day delivery option.

      Place your order on any day up until 9pm on Friday to receive your order on the following Saturday.

      Unfortunately next day delivery may not be available to certain post codes and business addresses, they may be received next day if ordered earlier in the day but we cannot guarantee delivery: BT, GY, IM, IV, JE, KA28, KW11-17, HS, PH32-35, ZE.
  • Collect from Post Office

    • Place your order online by selecting the 'Click & Collect' option at checkout. Choose the Post Office branch that you wish your order to be delivered to by searching by postcode.

      Once you have chosen your collection Post Office branch of choice, you will be given the option to enter who will collect your order. Here you can either enter your details or you can nominate someone to collect the order for you. Please note you can only nominate someone else to collect your order when placing your order and the person collecting from PO must have ID that matches customer / address on parcel delivery label.

      When your order is ready for collection, Royal Mail will send you an email and SMS message informing you that your order is ready for collection.

      Please bring the following items with you:

      1. Proof of purchase - a copy of your confirmation email, sales receipt or text message.

      2. Your payment card - for your protection against fraud, we cannot release your order without seeing your payment card or a form of photo ID (passport of driving licence only).

      If you selected the option for someone else to collect the goods on your behalf, they must present your proof of purchase, as well a photo ID that matches the name on the delivery label (passport or photo driving licence only).

      Your order will be held at your selected branch for 18 days. We will send you a reminder by email after 4 days. If you haven’t collected your order after 18 days have passed, your order will be sent to our Returns Department and you will be refunded

  • International delivery
    • Standard and Tracked Express delivery services are available to most of the countries we ship to. International delivery is charged at a flat rate regardless of the size and weight.

      We deliver to 197 countries. Click here to find out more!

      Who will deliver the parcel? Deliveries will be shipped via DPD or Royal Mail depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

      How long will it take? Delivery will take 4 to 10 working days after despatch. A signature may be required and if you're not around the driver will leave a card with instructions on how to pick it up.

      This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team quoting your order number.

      Can I track my delivery? Tracking is available on some Standard deliveries and on all Tracked Express deliveries. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.

      Will the recipient have to pay duty on the order? Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.

      Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. JD Sports cannot offer any assistance in these processes.

      To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.
  • Can I track my order?
    • All our UK Home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.

      When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide for UK orders please allow up to 12 hours for your orders information to be visible. For orders to Ireland please allow up to 24 hours.

      Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store.

      Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

We accept the following payment methods
 Visit our corporate website at   www.jdplc.com Copyright © 2020 JD Sports Fashion Plc, All rights reserved.
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