Returns

Returns

  • Returns Policy
    • Please return your unwanted goods to us within 14 days. If you would like an exchange send back to us within 28 days.
  • How do I return something to you?

    • Returns by post
      Once your order has been received by us we will process your refund or exchange within a few working days and we'll send you an email to let you know once it’s complete.

      You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.

      Please return to:

      Supply and Demand
      JD Internet Returns
      Door 2
      Kingsway Business Park
      Rochdale
      OL16 4FW
  • Where should I post my return to?
    • Please return your order to this address:

      Supply and Demand
      JD Internet Returns
      Door 2
      Kingsway Business Park
      Rochdale
      OL16 4FW
  • How long will it take for me to receive my exchange?
    • Exchanges are usually processed and despatched within a few days of us receiving the goods back.

      We can exchange items for a different size or colour. You can also exchange items for a different product with the same or lower price as the original item.

      We’ll refund any difference in price difference.

      We are unable to exchange items for higher value orders. If the item you have requested isn’t in stock we'll refund you and send you an email to let you know.
  • How will I know if you have successfully received my order?
    • Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.

      Please note that this may go into your junk/spam email folder if you have not shopped with us online before.

      Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
  • How long will it take to process my return?
    • As soon as your return has been received and checked by our warehouse team , we’ll email you to let you know.

      In the unlikely event that you haven’t received an email within 10 days of returning your items, contact our Customer Service team and we’ll help you out.

      Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.
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